We've noticed that on some rare occasions, the Apple TV outright refuses the accept DNS changes and returns either a geographical error or it simply says there's an error in the connection between the Apple TV and the app you're trying to access.

When this happens, please switch off your Apple TV and switch it back on.

In most cases, a simple power cycle is enough to clear the Apple TV's DNS cache and use the new ones you've just set on the device.

Please note that switching the device off isn't just about holding the Play button and putting the device to sleep.

You will need to put the device to sleep and then unplug the power cable from the Apple TV.

Once you've done so, plug it back in and the channels should now work.

Alternatively, you can simply switch off the power adapter and switch it back on.

If you have any further problems, please email us at support@my-private-network.co.uk and try to include a full description of the fault.

We'll get back to you as soon as possible to assist you.