If the VPN is not properly connected, iPlayer will prompt an error on screen. However, it does not always show a region error message as sometimes you can also see the message below:
If this message appears on screen, please try restarting your router and reconnecting to the VPN.
If you're still unable to watch the BBC, please email our technical support team at support@my-private-network.co.uk and we'll do our best to assist further.