In some cases, we noticed that OpenVPN needs administrator privileges in order for it to be able to add routes to the system routing table. 


To set OpenVPN to run as administrator in Windows, please follow the steps below:


  1. Right-click on the Start MPN Service icon and select Properties.



  2. Select the Compatibility tab.



  3. Under Settings select Run this program as an administrator and click Apply.



    Note: In some cases, you will need to:

    i. Click on Change settings for all users


    ii. Tick the Run this program as an administrator checkbox


    iii. Click OK to get back to the Compatibility tab.

  4. Click OK to save the changes, relaunch, and try connecting to our service.


If you have any problems or need further assistance, please email us at support@my-private-network.co.uk and include the OpenVPN logs so we can assist further.


For further instructions on copying the OpenVPN logs, please visit the link below:


OpenVPN on Windows [Common issues] - Request Log Files


Once we have the logs, we'll get back to you as soon as possible and try to help.