We noticed that some Internet Service Provider does not resolve our domain and server addresses through their DNS service, which basically means you won't be able to access our website or even connect to our VPN service with their default settings.

Usually the workaround is pretty straightforward, you will just need to enter a public DNS address into your device or system network settings. Whilst there are many out there, the articles linked below will guide you on how to set up Google DNS on the respective devices / systems.



Apple iOS (iPad, iPhone, iPod)


Linux (Ubuntu)

Linux (Terminal)

If your device / system is not listed or you are still having problems, please email us at support@my-private-network.co.uk. We'll get back to you as soon as possible and try to help.