The X-Box 360 was launched with a region locking mechanism on board.
Unfortunately, this region lock also affects their video apps.
In particular, HBO GO.
So while our service works fine with HBO GO, you will need to use a USA profile to access it.
If you use a Xbox profile from any other region, you will always be shown a geo-restriction error.
To change profiles, all you need to do is scroll to the Social tab and select Sign In or Out which can be found at the bottom left of the screen.
Once you've selected it, choose your USA profile and sign in.
You should now be able to access HBO GO.
If you are still having problems, please email us at firstname.lastname@example.org , and try to include any errors and a full description of the fault.
We'll get back to you as soon as possible.