If you're having difficulty with our service, it would be best to take a screenshot of the error you're experiencing so we can advise on a resolution.
To take a screenshot on your device, please visit any of our knowledge base articles listed below for a step by step guide:
Taking a screenshot in Windows
Taking a screenshot on Android devices
Taking a screenshot on iOS devices
Taking a screenshot in ChromeOS/Chromebook
Note: If the device you're currently using does not support screenshot functionality, please use a camera or your smartphone device to take a picture of the error and include it in your email to us.
If you need any further assistance with taking screenshots, please don't hesitate to contact us at support@my-private-network.co.uk and our technical support team will advise further.