While we recommend using our OpenVPN application as the first option to connect to our service on Windows 10 machine, there might be some cases where this will fail to work in addition to the built in L2TP or PPTP option.
In these cases, you can try our alternative IKEv2 VPN connection, which connects fast and are known to be more stable on mobile networks compared to the other protocols.
To set up our IKEv2 VPN service for Microsoft's Windows 10, follow the steps below.
Step 1: Getting Started
From your desktop screen, click on the Network icon which can be found at the bottom right hand corner of your screen and click on Network Settings.
Navigate to VPN and click on Add A VPN Connection.
Step 2: IKEv2 Connection Configuration
On the VPN Connection Configurations page, enter the VPN details as below:
VPN provider: Windows (built-in)
Connection name: MPN GBR IKEV2
Server name or address: gbr.mypn.co
Note: If you want to connect to any of our other servers, (ie. our USA servers) simply change the Connection name and server name. For a list of server names, please refer to our complete list of servers.
VPN type: IKEv2
Type of sign-in info : User name and password
User name : Your MPN username
Password : Your MPN password
Tick the Remember my sign-in info if you wish to have the details saved in the system and click on Save.
You should now able to see the MPN GBR IKEV2 icon at the VPN section.
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Step 3: VPN Connection Properties Setup
Scroll down and click on Change Adapter Options.
You should now be able to see the VPN connection that you’ve set up. i.e. MPN GBR IKEV2. Right click on your VPN icon and select Properties.
The properties window will be displayed. Click on the Networking tab and select Internet Protocol Version 4 (TCP/IPv4) is selected. Click on Properties.
Leave the settings as it is and click on Advanced Settings.
In the IP Settings tab, ensure the Use default gateway on remote network and Automatic metric is checked.
Click OK again to save the settings and close the dialog box.
Step 4: Enabling VPN Connection
Return back to the Network Menu and select the VPN connection that you have just created and click on Connect.
The VPN will now attempt to connect to our service and if successful, the VPN status will change to Connected.
Note: You might get some warning prompt , just proceed with the connection attempt.
If you now browse our homepage or check your IP address again from the IP Info page, your location should show that you are now in the UK (or which ever country you have connected to).
Need to change something?
If you entered the wrong username and password or you want to change the server name, just select the VPN connection again and click on Advanced Option > Edit and make the necessary changes.
Any Problems?
Unfortunately it doesn't always go to plan!
If it does not connect, please try rebooting your Internet router (if you are using one) and also completely power off your device and then switch it back on.
If you continue to have problems or need any further information, please send us an email to support@my-private-network.co.uk and we will do our best to assist you.