Whilst we recommend our MPN VPN Manager app to automate the VPN connection on your Apple iOS devices (iPhone or iPad), there are situations where the connection might fail. In this case, you can use our alternative VPN connection via manual PPTP VPN protocol by following the steps in this guide.


NOTE: PPTP VPN is no longer supported on iOS 10 onwards, however you can still connect to our service by selecting the L2TP protocol instead following the instructions here: Apple iPhone L2TP VPN Setup


Remember, you need an existing internet connection to connect to My Private Network. Make sure your iPhone is connected to the internet and that you are able to browse the web.



Step 1: Getting Started


Choose Settings from Main Screen.


Entering iOS Settings


Choose General.


Accessing General settings from Settings menu


Choose VPN.


Choosing VPN from the General settings menu


Choose Add VPN Configuration.


Adding a VPN configuration in iPhone


Step 2: PPTP Connection Configuration


On the Add Configuration panel, ensure you select PPTP at the top.


Configuring the VPN based on PPTP settings


Then enter the following settings:


Description: MPN GBR

Server: gbr.mypn.co


Note: If you want to connect to any of our other servers, ie our USA servers, all you need to do is change the server name. For a detailed list of server names, please refer to our complete list of servers.


Account: Your My Private Network Username

Password: Your My Private Network Password

RSA SecurID: OFF

Encryption Level: Auto

Send all traffic: ON

Proxy should be Off


Double check that you have entered everything correctly and then click on Save.

Note: Error saving the connection?




Note: If you get the above error when saving the connection, this is because you already have an existing VPN configuration with the same Description i.e MPN GBR.


To resolve this, please change the Description to something else i.e. MPN GBR 2, MPN UK or alternatively delete the older VPN configuration following the steps outlined on our Knowledge Base here.


Step 3: Enabling VPN Connection


To connect to our service, turn on the VPN Connection by sliding the VPN ON/OFF button on your device to the ON position. (This slider can also be found at the Settings Menu)


The VPN connection is now created and can be connected


Step 4: You are now Connected


Once you have connected successfully, you will be able to see the VPN logo at top right bar of your iPhone screen.


The VPN logo is shown on the top right corner of your iPhone


Other Locations


If you want to connect to any of our other servers, i.e. our USA servers, all you need to do is change the server name. For a detailed list of server names, please refer to our complete list of servers.


Note: You need to have the correct country Plan or our Global Plan to connect to different countries.


Any Problems?


Unfortunately it doesn't always go to plan!


If you have any problems or can't get connected, please email us at support@my-private-network.co.uk. We'll get back to you as soon as possible and try to help.


Alternatively, you could give our other VPN protocols a try on your iOS device to circumvent the issues you're experiencing. Follow the links below to setup the alternative VPN protocols:


OpenVPN Setup on iOS

IKEv2 VPN Setup on iOS

L2TP VPN Setup on iOS