Amazon is one of our supported services and therefore we intercept the calls from your computer to Amazon and route them through the required country.

If there is a problem with the setup of your account, when you try and go to amazon,com or .co.uk or .de, you may get redirected to our website. This error could be caused by a couple of things:
  • Our service is configured on your device/system but your IP address is not registered with us or has changed.
  • Your subscription to SimpleTelly has expired but our service is still configured on your device.


To solve the first issue, all you need to do is follow the instructions below:

  1. Login to our website and click on the 'Check my setup'.
  2. Click on the 'Register your new IP address' button if the page confirms that your current IP has not been registered with our system.


If your IP address changes, you will need to re-register the new one and you need to do this every time it changes. For most domestic internet connections this only occurs after the home router is restarted.


Note You might need to clear your cache if you're still being redirected to SimpleTelly from Amazon.com, if you're unsure how to clear your cache, please visit the link below:

https://www.simpletelly.com/client/knowledgebase.php?action=displayarticle&id=59


To solve the second issue, you can either simply renew your subscription with us, or failing that, remove our service from your device as per the link below:

https://www.simpletelly.com/client/knowledgebase.php?action=displayarticle&id=147

If you are still having problems, please email us at support@simpletelly.com , and try to include any errors and a full description of the fault.

We'll get back to you as soon as possible.