From our testing, Netflix is one of the most stable streams available and the service usually copes very well with internet issues. If you're having problems, it could be down to a number of issues:

  • Your internet speed to the Netflix servers
    The quality of the video you receive will depend on how fast your Internet is. If you have a 20Mbps Internet connection, for example, you will most probably receive a very clear 1080p signal. Any speed lower than that however, and you might receive a much lower video resolution.

  • The stability of your Internet connection as well as the stability between your ISP and the Netflix servers.
    Even if you have high speed Internet, the stability of your Internet connection plays a major role as well. If your speed is high but the line itself is unstable, the video feed will constantly flip between HD and SD, even going so far as 280p at its worst.

    Speedtest websites are great at measuring your Internet speed, but unfortunately they are not able to test the stability of your connection.

  • Are there any other devices in your house/on your network that's using the broadband line?
    If anyone else is using the same internet connection to download or stream media, then it will most probably effect the streaming on your end as the speed will be reduced to accommodate both connections.

  • ISP throttle
    Unfortunately some ISPs actually throttle Internet connection speeds to ensure a smoother experience for all users, especially during peak hours when congestion is at its maximum.

We hope this goes some way of explaining why streaming video in general sometimes performs well and sometimes performs below expectations.

If you are still having problems, please email us at , and try to include any errors and a full description of the fault.

We'll get back to you as soon as possible.