If you're having issues with our service, sometimes it would be helpful to flush or clear your DNS cache especially when you've just specified our DNS IPs for the first time.

Note: You should always try to clear your browser's cache first before trying to clear your Mac's system cache. Please see our faq articles on flushing your browsers cache.

Please use the command below at your Terminal to flush the DNS cache:

Mac OS X v10.10

sudo discoveryutil udnsflushcaches

Mac OS X v10.9

dscacheutil -flushcache; sudo killall -HUP mDNSResponder

Mac OS X v10.7 & v10.8

sudo killall -HUP mDNSResponder

Mac OS X v10.6 and below.

sudo dscacheutil -flushcache

If you have any problems, please email us at support@simpletelly.com , and try to include any errors and a full description of the fault.

We'll get back to you as soon as possible to assist you.