To change your password, follow the steps below:

  1. Login to our website using your registered email address and your current password.
  2. You'll be redirected to your My Subscription page which contains your registered account details.
  3. Click on Account Details from the left hand menu
  4. Click on the Change Password tab
  5. Enter your new password and click on Save Changes to save the new password.


Alternatively, you can change this from within the VPN Manager App for the mobile devices, i.e. iOS (iPhone, iPad etc) and Android, following the steps in the links below:


Changing VPN Password from the VPN Manager App (iOS)


Changing VPN Password from the VPN Manager App (Android)


Reset VPN Password


If you have forgotten your password and would like to reset it, please click on the link below and follow the instructions:

https://client.my-private-network.co.uk/pwreset.php


Note: Once you have changed your password, you need to allow up to 10 minutes for the updated password to be sent to all our global servers.

If you have any problems and need any further information, please send us an email to support@my-private-network.co.uk and we will do our best to assist you.