Account FAQ

How do I Upgrade?
If you paid via PayPal Subscription, the first thing you need to do is cancel the current agreement, for details on how to do this please see this Knowledge...
Fri, 12 Jun, 2015 at 11:09 AM
Are you trying to rip me off or scam me?
No, we aren't. Honest! Please take a look at some of the feedback users have left on our Guestbook and more importantly the independent revi...
Thu, 11 Jun, 2015 at 4:41 PM
How can I pay for the VPN subscriptions ?
We currently accept payments via the following automated payment gateways:  1) PayPal (Automatic Renewal & One Time Payment) 2) Bitcoins vi...
Tue, 6 Jun, 2017 at 2:42 PM
How do I change / reset my VPN password?
To change your password, follow the steps below: Login to our website using your registered email address and your current password. You'll...
Mon, 24 Jul, 2017 at 1:15 PM
How do I change my email address?
Unfortunately, you cannot change your registered email address as this is the unique identifier that you need to use to login to our website to view your ac...
Thu, 11 Jun, 2015 at 5:01 PM
Can I get a refund?
If you are not happy with our service or if it does not work as intended, we will provide a refund. However, please note that a full refund only is pro...
Tue, 6 Jun, 2017 at 12:37 PM
Do you offer a free trial?
We do now! That’s right! From now on, anyone not signed up to My Private Network can try out our service for 3 full days completely for free! No nee...
Tue, 6 Jun, 2017 at 12:38 PM
How do I cancel?
In order to cancel your subscription, please follow the steps below: 1. Login to our website using your registered e-mail and password. 2. Navigate...
Thu, 11 Jun, 2015 at 5:02 PM
Am I tied into a lengthy contract?
Not at all. This is strictly a la carte! We offer a range of standard payments and types, but if you would like to do something different, just let us...
Wed, 26 Jul, 2017 at 6:14 PM
How do I change my plan?
If you wish to change your chosen plan, please send us an email to support@my-private-network.co.uk and tell us what you wish to do, we will then advise on ...
Thu, 11 Jun, 2015 at 5:03 PM