Service FAQ

Do you use any 3rd party DNS servers with your VPN service?
No we don't. Every one of our VPN servers has it's own internal DNS server. When a VPN client connects, it receives the DNS server address as pa...
Fri, 24 Feb, 2017 at 1:46 PM
My Private Network VPN Country List
We currently have servers in 44 different countries as listed below: Americas Brazil Argentina Canada Mexico USA ...
Fri, 6 Jul, 2018 at 6:28 PM
What country do I subscribe to?
We've noticed that some of our customers, especially our newer customers, tend to get confused over which country they should subscribe to. When sub...
Tue, 28 Mar, 2017 at 1:07 PM
Do I need Internet access to use My Private Network VPN or MyTelly?
My Private Network services require an active Internet connection to work. We are not an Internet Service Provider, and as such our service does not rep...
Wed, 19 Jul, 2017 at 12:20 PM
Does the VPN affect my ping?
Ping is the reaction time of your connection.  This shows how fast you get a response after sending out a request.  A low ping means a more responsive con...
Tue, 28 Mar, 2017 at 1:07 PM
DNS Leaks - What You Need To Know
The term DNS Leak refers to when your network configuration inadvertently gives away information about your connection. It is most commonly used in the cont...
Fri, 9 Mar, 2018 at 4:25 PM